Jon Ewing

727-386-8664

http://www.linkedin.com/in/jewing

METHODOLOGIES

PMI PMM, HP PPM, Lean, Six Sigma, Kanban

 

Location

US-FL- Clearwater, FLWillingness to relocate – (Depending on Location)

Willingness to travel – (100%)

 

Security Clearance

·               Secret – U.S. Army (Non-Active)

 

Summary

A proven team member focusing on business/technical/infrastructure PM, Release Management, Business Process Improvement, and Change Management.

 

Goal

To be engaged in a two-way street of release/project management practice and performance measurements utilizing ITSM and ITIL methodologies, enabling processes to mature.

 

Primary Skills

§    Six Sigma, Process Improvement, Release Management, Project Management, Performance Optimization.

§    Expert at managing both people and projects to deliver results with a sense of importance and ownership.

§    Structured approach to leading cross-functional teams to implement PI projects in customer care and support operations in the Healthcare, and Financial Services industries.

§    Areas of strength include risk assessment, identifying process gaps, and working with senior executives and line operations to implement strategic business solutions to mitigate risk and improve customer satisfaction, using disciplined approaches such as Six Sigma and Lean.

 

CORE SKILLS

§    Project Management: Implement PI initiatives in customer facing business units and support areas. Able to work with staff outside my direct authority to support change management initiatives.

§    Process Improvement/ Process Reengineering: Lean Six-Sigma Black Belt; Partner with operations and PMO to create efficient cross-functional processes by eliminating waste and non-value added activities. Work with executives and staff to develop culture of continuous improvement. Develop key metrics and KPIs.

 

Analysis/Design Skills

§    UML	§    XML	§    J2EE & Java SE	§    Weblogic
§    WebSphere MQ or any other MQ	§    Multi Tier Architecture OOA and OOD	§    Rational Unified Process (RUP)	§    Agile (conceptual understanding)
§    Waterfall	§    Rational Rose	§    SDLC	§    .Net
Atlassian Productivity Suite – Currently in-depth training on Jira and Confluence

 

Additional Skills (Operations and Project Management)

§    Change Management	§    Coaching/ Mentoring	§    Risk and Controls	§    GAP Analysis
§    Meeting Facilitation	§    Implementation Validation	§    Process Reengineering	§    Root Cause Analysis
§    Process Mapping	§	§	§

Education:

·               Master of Education Administration, Iowa State University, Ames IA (In-Progress)

·               Bachelor of Science in Computer Science, Minnesota State University, Mankato MN

·               HS Diploma, Henry Ford High School, Detroit, MI

 

Certification:

·               LEAN Six Sigma Green Belt, Motorola University (Certified)

·               Project Management Professional (PMP) (In-Progress/PMI sponsored Course work completed - Exam only needed)

·               ITIL v3 (2011) (In-Progress - Complete in 30 days)

·               Microsoft Office User Specialist (MOUS Certified)

·               IBM e-Business Solution Advisor (Certified)

 

EXPERIENCE

 

Global Deployment / Release ManagerMay 14 – June 15

TekSystems at Hewlett-Packard Enterprise - Service Management

Remote

Projects:HP Propel - NGCC (Next Generation Contact Center)

*         EUA - End User Access Portal (web-mobile)

*         IKS - Infinite Knowledge System (web-mobile)

*         eBI - Enterprise Business Intelligence

SMO (Separation Management Office) DM Production Global Applications & Public Sectors

US Public Sector – updating and deployment of 35 applications

Responsibilities:

·   Accountable to the Program Manager for program artifacts

·   Single Point-of-Contact within Service Transition to project leads for task ownership and status

·   Responsible within Service Transition for Project Execution, Manage Issues and Risks, Escalate as required

·   Coordinates for example, the user acceptance testing (UAT) Test Lead and the Program Manager to facilitate develop of the UAT plan.

·   Coordinates deployment planning, organizing, and executing of infrastructure, and applications required in a coordinated build and release.

·   Coordinates with Implementation Planning Lead to facilitate development of the implementation & back out plan or task plan.

·   Performs ongoing communications with Infrastructure Technology Outsourcing cross functional teams; facilitates infrastructure and applications build and deploy operational readiness.

·   Sends out required formal communications, including notifications for application deployments,

·   Coordinates with the infrastructure and application build and deployment leads, managers, and team for the overall deployment and operational readiness of a new instance.

·   Coordinates with the application operational readiness review (appORR) release to production acceptance (RtPA), operational readiness review (iORR), and move to production (MtP) leads, and team

·   Coordinates with UAT Test Lead on UAT plan

·   Co-create and co-present Gate Reviews

·   Co-create and co-present Go/No-Go reviews

·   Create and distribute weekly release dashboards and 4box reporting

·   Program BOM creation for deployment, ORR, iRtPA and UAT

Tools:  HP Application Lifecycle Management, Microsoft SharePoint-PowerPoint-Visio-Excel-Project Server

IKS Application - Autonomy TeamSite, LiveSite, Open Deploy and IDOL coupled with ReST and JSON web services.

EUA Application - Angular JS, .Net, MVC, Node_JS and C# code to deliver the responsive portal.

Efforts outside of responsibilities: LEAN efforts to streamline iORR and iRtPA process.

 

Project ManagerNov 13 – May 14

Confidential Client

Remote

Responsibilities:

System development of building environment programmable logic controller (PLC)

·   Controllers,

·   Wireless network,

·   Mobile systems application

·   Software Interfaces and

·   I/O Devices

Tools: Arduino, Raspberry pi, Beaglebone, Linux, Ruby on Rails, Waterfall/Agile hybrid, MS Project, MS Visio, MS PowerPoint, MindJet Mind Manager 2012

 

Customer Project/Program Manager IIIJan 13 – Oct 13

Hewlett Packard

Des Moines, IA

Responsibilities:

Assigned to Wellmark Blue Cross/Blue Shield

·   Manage and ensure the timely completion of specific, defined problems of greater than average complexity and scope.

·   Using specific knowledge about one or more areas of project management; plan, communicate and achieve objectives through direct and indirect staff.

·   Recommend changes to improve the process and to alleviate process inaccuracy and duplication.

·   Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.

·   Works on problems/projects of diverse complexity and scope.

·   Exercises independent judgment within generally defined policies and practices to identify and select a solution.

·   Act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.

·   Ability to handle most unique situations.

·   May seek advice in order to make decisions on complex business issues.

Tools: Six Sigma (process design, continuous improvement), COMPASS CATW, PreSage, WBS, MS Project Pro                                   2010, Project Server, Visio, Lync, PowerPoint, SharePoint 2010

 

Project Lead Dec 11 – Dec 12

HogCall AG Software (Start-Up)

Des Moines, IA

Responsibilities:  Team Lead

Job Focus:  Livestock confinement monitoring and security software development

Tools:  Ruby, Rails, Python, Perl, Raspberry Pi, Linux

Job description:

·         Oversee the integration and enhancements of the platform.

·         Oversee and direct the validation the engineering design concept for web and mobile

·         Oversee engineer working with the solar hardware company to provide panels

·         Work with marketing firm to validate need for Access, Energy and Water management, Security and Environmental Monitoring in a closed network environment.

·         Oversee software development of the platform and marrying the hardware with the software

·         Work with Iowa Small Business Development Center on business plan and investment presentation

Tools: Waterfall/Agile hybrid, MS Project, MS Visio, MS PowerPoint, MindJet Mind Manager 2012

 

PMO Business Analyst – Risk CoordinatorAug 11– Nov 11

TEKSystems at State Farm Insurance

Bloomington/Normal, Illinois

Responsibilities:  PMO DIR Team

Job Focus:  Risk Analyst

·         Assist in the design and implementation of an overall risk management process for the CCN (Customer Care Network) PMO.

·         Ensure D/I/R (Dependency / Issue / Risk) are managed by projects according to defined processes.

·         Monitor and review the status of open Dependency / Issue / Risk

·         Identify and analyze the process and document the dependencies, risks and issues affecting the project.

·         Continuously review and evaluate D/I/R parameters.

·         Provide to leadership contingency and mitigation plans for items identified.

·         Provide training to new D/I/R (dependencies, issues and risk) coordinators.

·         Liaise with corporate D/I/R offices and interpret for CCN PM’s and PC’s new processes and procedures.

·         Follow up with D/I/R to PC's for weekly status updates on open D/I/R’s.

·         Drive to resolution D/I/R escalated to the program level.

Tools:  IBM Lotus Workflow, IBM Lotus Notes, MS Visio, MS Lync, MS PowerPoint, MS SharePoint 2010,

             Project Pro 2010

 

Project Coordinator IVSep 10 - Aug 11

WhiteWater Consulting at Wells Fargo – End User Computing

West Des Moines, IA

Responsibilities: Team Lead

Project Focus:  Post M&A (Wells Fargo and Wachovia Bank’s)

Job Description:

·         Will build the strategy and approach, and then make sure it is followed through.

·         Developed and administered program aligning and consolidating branch and regional facilities in accordance with Enterprise Security and Technology standards. 

·         Acted as an internal consultant within the End-Users Computing group to consolidate approximately 5000 facilities onto Wells Fargo’s banking network. 

·         Assessed, coordinated and monitored the upgrade and replacement and installation of networking hardware, routers and servers (if needed) and facilities as determined by metrics effecting IOS upgrades, physical security and facilities, structured cabling and site commissioning.

·         Provided liaison between Enterprise Management, Technical Support and vendors to assure smooth transition and technical support during the transition and commissioning process.

·         Responsible for driving assigned LAN Consolidation

·         Responsible deliverables and in the LAN/Desktop environment due to various drivers (risk, security, audit, productivity, etc.)

·         Provide direction to matrixed EFO (Enterprise Field Operations) and TIG (Technology Information Group) resources based upon the needs of the activities.

·         Was responsible for problems, bringing issues to resolution, and escalating as necessary to meet timelines.

·         Experience in working with LAN/Desktop environments and applicable dependencies

·         Experience with migrations, processes and tools in a large, standardized LAN environment

·         Knowledge of the LAN Architecture and Active Directory

·         Previous experience with the WFDC (Wells Fargo Document Custody) LAN environment

Accomplished:

·         Advocated and lead LEAN processes with initial team-members during implementation

·         Converted over 4500 sites from initial project estimates of 1700 sites post acquisition

·         Advocated and helped designed tools used by team in MS Access database. 

·         That database was later used by 60 other project teams on multiple projects within Wells Fargo Home Mortgage (on-going and start-up)

Tools:  Visio, STAMP, Plaview, WANDA, BMC Remedy, Six Sigma (process design & improvement) PowerPoint                                    Project Coordination and management of external resources

 

Technical Project Manager VDec 09 - May 10

Technisource at Wells Fargo – WISD Treasury

West Des Moines, IA

Responsibilities:  Team Member of the Open Systems Server Delivery team

Job Focus:  Post M&A. Standing up new servers for Electronic Document Delivery and Secure Document Delivery. 

Job Description:

Server build and release engineer

·         Worked closely with business project team to ensure we meet our project deliverables.

·         Interfaced with vendors, business unit Project Managers, Technology Deliver Managers, IT Liaisons and various areas of technology services to manage the scheduling and activities associated with the installation of physical servers.

·         Responsible for project initiation phase by handling high level sizing request, monitoring the installation, powering, network cabling, SAN zoning and middleware applications installs and budget.

·         Responsible for installing hardware components and loading approved operating systems and utilities for Windows, Sun Solaris, LINUX, RedHat and VMware.

·         Responsible for connectivity requests e.g. Firewall, network routing tables, Proxy / DNS changes, and F5 Load Balancer redirect implementations.

·         Created change management requests for the installation of hardware within three corporate data centers.

·         Requested Systems Monitoring, Operational Readiness, Firewall, NAS, network port / IP assignments, SAN allocation, zoning and various connections based upon the design and review of the technical architecture documentations.

·         Performed Quality Assurance checks to ensure servers are communicating and connected to the SAN fabrics, Switches and as well to Load balancing devices.

·         Ensured that multiple platforms OS's including vendor hosted solutions, VMware and opens systems technologies such as SUN Solaris, Linux, and RHEL are performing as requested by the business partner.

·         Work with application teams, release management to facilitate the various environments (DEV, CIT, SIT, UAT) pipelines are ready for code deployments.

Tools:  Waterfall/Agile hybrid MS Project, STAMP, PTP, BMC Remedy, PowerPoint, Planview, Visio, PowerPoint, Enterprise Project  Methodologies (EPM), PTPs, Service Requests, PAC2000, WANDA and management of external resources.

 

Project Manager IIIDec 08 - Mar 09

WhiteWater Consulting at Aviva USA

Des Moines, IA

Job Focus:  Post M&A

Job description:

·         Outsourcing of inbound and outbound mail services, document imaging and routing, document indexing, and interfaces for connection with existing systems

-        Move process; maintain continuity of services

Accomplished:

·         Negotiated terms (transition of employees, employee’s salary and benefits, scope/change control, service levels, pricing, benchmarking, etc.) with selected vendor

Tools:  MS Project, MS Excel, Visio, PowerPoint

 

Project Manager III Jul 08 - Sep 08

TAC Worldwide at Verizon Business - Cedar Rapids, IA

Responsibilities:  Team Lead

Job Focus:  CRM and B2C

Job description:

·         Internal and External customer telecommunications H/W order, configuration and delivery site

Accomplished:

·         Successfully led the UAT, user training for a global usage and implementation of Phase I, North American, Europe, Africa and Asia

·         Presented CBA Verizon Business SVP and Group AVP to use RACER to as tool to use as oppose to building new 3.5M tool

·         Initiated budget and project timelines for Phase II, North American, Europe-Asia and Africa.

Tools:  MS Project, MS PowerPoint, MS Visio

 

Project Manager Feb 07 - Dec 07

Federal Home Loan Bank – DSM, Des Moines IA

Responsibilities:  PMO Sr. Project Manager

Job focus:  PMO projects

Job description:

·         Apply PMI PMM in a weak matrix environment to all projects assigned.

Projects:

·         Governance, Risk and Compliance System: (S/W) SDLC Planning-to-Disposition

·         S-HTTP: SDLC (s/w) Analysis-to-Maintenance

·         Adoption of FAS 157 (Fair Value Measurements) / 159 (Fair Value Option)

·         Principia Partners SFP: Software Replacement Feasibility Study

Accomplished:

·         First SaaS/Web 2.0 implementation for the Bank, the Vendor Company and Federal Finance Housing Agency (FHFA)

·         Project came in $85,000 under an initial $.5M budget and an approved budget of $1.5M

·         The project hand-off to users was two weeks early

·         Thirty days post user hand-off survey rated solution with ninety percent user satisfaction

·         Also, estimated saving through increased productivity and decreased need for contract auditors and analyst was $1.3M in the first year.

Tools:  MS Project, Scrum

Project Management Manager IV Jul 06 - Dec 06

WhiteWater Consulting / Wells Fargo HCFT Group - Clive, IA

Job Focus:  CIO Management Dashboard

Job description:

·         In a weak matrix environment managed various solution design and development projects, with responsibility for requirements identification, scope definition, statement of work

Projects:

·         Custom Task Management Solution:  .Net task monitoring and reporting solution for Mortgage Company.

·         Custom Executive Dashboard:  Design and development of monitoring of key metrics. 

·         SharePoint Implementation:  Design and implementation of MS Project on SharePoint Server.

Accomplished:

·         Project was cancelled on my suggestion to use the new Enterprise SharePoint dashboard

·         Identified previously unknown SharePoint resource within Wells Fargo Home Mortgage CORE group

Tools:  MS Project on MS SharePoint, PAC 2000, Plainview, WANDA

 

ADDITIONAL INFORMATION

Project Management Competencies:

§  Engagement and relationship management, Communications, Strategic Planning

§  Risk Assessment and Mitigation, Project Alignment, Relationship Management, Problem Solving

§  Earned Value Management Systems & Methods (EVMS)

Affiliations:

§  Member - Project Management Institute (PMI)

§  Member – Central Iowa Chapter / Project Management Institute (PMI)

§  Member - Information Systems Security Association (ISSA) - Des Moines Chapter

§  Member - Heartland Project Managers Network

On-Line Affiliations / LinkedIn Groups:

§  Lean Six Sigma

§  Lean & Six Sigma Community

§  Iowa Quality Center

§  Lean Six Sigma Network

 

References Upon Request